REFUND POLICY :

For any cancellation of order or pre-order by the customer, a penalty of 20% on the price of the order will be applied and a refund of the order will be possible only up to 80% of the price of the order (due to multiple bank charges and site usage fees. Thank you for your understanding.) It is possible to request a full refund of the order in the form of a credit to use on the site.

In the case of the postponement of an article to a later date by the supplier
Postponements of items by the supplier are beyond our control, so the same refund rules above apply.

The value of the order or product will be refunded to you in full in the event of a stock error on our part or our supplier.
If you are requesting a refund for an item that you have not received and which has been returned to us, the shipment having already been made, the shipping costs can in no case be refunded to you.
Depending on the situation, the items ordered, and the Buyer’s order history, it is possible that a solution will be found on a case-by-case basis.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at [email protected] 

 

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of items cannot be returned, like perishable goods (such as food), custom products (such as special orders or personalized items), and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

PROBLEMS OF QUALITY OR NON-CONFORMITY

Shipping costs are to be paid by the Buyer.

The Buyer remains responsible for all risks and damage resulting in the return of his shipment.

In the case of non-compliance to the above procedure, the Buyer may not file any claim for non-conformity or defect of the delivered products.